My Orders
How do I cancel my order?
To request an order cancellation, please contact our customer service team ASAP at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If y
Where can I reach out for support?
You can contact our support team at [email protected]. We do not offer support via phone at the moment - the best way to reach us is through email, chat, and social media.
Why hasn't my tracking information updated?
Sometimes tracking can take 24–48 hours to update after your order ships — especially during busy carrier periods. If it’s been longer than that or if something looks off, reach out to our team and we’ll be happy to check on it for you!
I entered the wrong shipping address — can you change it?
If your order hasn’t shipped yet, we’ll do our best to update the address in time! Reach out to us right away with the correct info. Once the package has left our facility, we’re unable to change the destination — but we’ll help figure out next steps