To request an order cancellation, please contact our customer service team ASAP at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispa
You can contact our support team at [email protected]. Our hours of operation are 9 AM - 5 PM EST. We do not offer support via phone at the moment - the best way to reach us is through email, chat, and social media.
We’ll do our best! If your order hasn’t shipped yet, reach out to our support team as soon as possible at [email protected] and we’ll try to catch it in time. Once it’s been packed and handed off to the carrier, we’re unable to cancel it —
Once an order is placed, it starts moving through our system quickly — so we’re not able to make changes to items, shipping info, or payment details. If you need help, reach out right away and we’ll do everything we can to assist before it ships!
Sometimes tracking can take 24–48 hours to update after your order ships — especially during busy carrier periods. If it’s been longer than that or if something looks off, reach out to our team and we’ll be happy to check on it for you!
If your order hasn’t shipped yet, we’ll do our best to update the address in time! Reach out to us right away with the correct info. Once the package has left our facility, we’re unable to change the destination — but we’ll help figure out next steps